Jan Sanjeevni Trust follows a reliable refund policy. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or If the Donor wants to cancel/deduct the donation, Jan Sanjeevni Trust will respond within 15 working days from the date of receiving the complaint from donor.
The timely refund of the wrongly deduced amount will depend on type of card used during transaction. We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation.
In such cases if the receipt already has been issued, then the Donor is requested to return the original receipt at our official address. In the case of tax exemption certificate already issued, refund will not be possible.
